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Pricing plans that

work for you.

Pay for what you need with Loop’s flexible usage-based plans.

You can now enjoy a world class returns management experience at a price that works for your growing business. With our usage-based plans, you’ll pay a low base fee and then pay additional return fees based on your actual return volume. Check out our options below to discover a plan that works for you.


March promo! Excludes Starter. Sign up by 3/31 and pay no per-return fees through 5/31!

Terms and conditions apply


Automate your returns to streamline operations and save time.

Base rate starting at



Plus a per-return fee dependent on your return volume
Request Pricing

Most popular


Cut costs and curate a bespoke returns experience.


Base rate starting at



Plus a per-return fee dependent on your return volume
Request Pricing

Go beyond revenue retention and turn your returns into a new revenue stream.

Base rate starting at



Plus a per-return fee dependent on your return volume
Request Pricing

Customize the best-in-class returns management experience to meet your unique business demands.



Based on your unique returns management needs
Request Pricing
Compare Plans



Starter plan includes:


Everything in Starter, plus:


Everything in Essential, plus:
Auto returns processing

Automatically approve returns that meet certain criteria


Manage where your returns are received, and rate shop labels

Return policy

Customize your policy rules

Store credit

Allow return credit to be issued in the form of a gift card


Allow refunds back to the original payment method

Gift receipts/gift returns

Enable customers to exchange items purchased as a gift

Variant exchanges

Allow exchanges for a different size or color

Negotiated rates

Reduce shipping costs with Loop’s rates for USPS and Fedex

Flat fees for outcomes

Configure flat fees on return outcomes

Shipping label customizations

Change values on shipping labels to streamline operations


Understand how your returns are performing


Integrate with one of our tracking partners


Access to Loop API, webhooks, and pre-built integrations

Dynamic fees

Customize fees on return outcomes

Custom URL

Match your returns portal URL to your brand

Printerless Returns

Make returns printerless with QR codes for USPS and FedEx

Test Environment

Connect Loop to your development store for testing

Access to box-free/label-free

Offer printerless, packageless drop-offs at Return Bars

Access to at-home pick-ups

Offer printerless, packageless, at-home pickups with Veho

Advanced exchanges

Enable 1:1 exchanges across different variants


Further customize your return policy to fit your needs


Allow exchanges for individual items within a bundle

Shop Now

Allow customers to exchange for any item in your catalog

Instant Exchange

Allow customers to get their new item faster

Bonus Credit

Incentivize customers to exchange over getting a refund

Store credit incentive

Incentivize customers to choose a gift card over a refund

Loop Point of Sale (POS)

Enable shoppers to start a return online and drop-off in-store

Shop Later

Offer shoppers who initially opt for a refund another chance to exchange before their return is processed

Returns and exchanges tracking

Offer tracking and status updated for returns and exchanges





Dedicated onboarding
Dedicated support team
Help Center knowledge base
Performance review meetings
2,000+ annual returns
2,000+ annual returns
Merchant Success Manager
2,000+ annual returns
2,000+ annual returns

Instant Refunds

Talk with Us


Talk with Us

Start online, drop off in-store

Talk with Us
Frequently Asked Questions (FAQs)

No, all of our features are incorporated into at least one of our plans.

Yes. You can work with your Loop sales representative to create a plan that works for you.

Set up a call with a Loop rep so we can walk you through your options with Loop.

You will be billed based on submitted returns for the calendar month. Your submitted returns are tracked and visible in your Loop admin dashboard.

Our Starter plan is great for merchants who want to start automating their returns. For merchants with less than 1,000 returns/yr, you can choose between a month-to-month or annual contract with the Starter plan. For merchants with 1,000+ returns/yr, you can select Starter on an annual contract.

The usage-based Starter plan is offered on a month-to-month basis. Essential and Advanced usage-based plans require an annual contract.

Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.